Privacy Statement – BloomGlass Studio (EN)

 

 

1. Introduction

 

We appreciate the trust you place in us and therefore take appropriate measures to protect your privacy and your personal data when you use our products and/or services. We treat your personal data as confidential information.

 

This privacy statement (the “Privacy Statement”) is intended to inform you in detail about our use of your personal data. Please read this Privacy Statement to learn more about how we collect, use, store, and share your personal data and what rights you have in relation to our use of your personal data.

 

 

2. Scope

 

This Privacy Statement applies to (i) all current and former customers, (ii) all prospects who show interest in our products and/or services, (iii) all visitors to our website (see section 14 of this Privacy Statement), (iv) persons employed by a company or organization with which we have or had a customer relationship, and (vi) all other persons who contact us in any way.

 

 

3. Who is BLOOMGLASS STUDIO?

 

BLOOMGLASS STUDIO is an expert in glass solutions, ranging from glass itself to materials for processing glass, finished works of art, and the provision of services such as workshops.

 

A complete overview of the products and services provided by BLOOMGLASS STUDIO can be found at www.flameworkeurope.eu.

 

The registered office is located at Wellingstraat 63, 9070 Heusden, Belgium (company number BE0546.877.783 – RPR Ghent, Ghent division).

 

BLOOMGLASS STUDIO is the data controller responsible for the processing of your personal data.

Our contact details can be found in section 17 of this Privacy Statement.

 

 

4. What information does BLOOMGLASS STUDIO collect about me?

 

We may process the following categories of personal data:

 

• Personal identification data (e.g. surname, first name, gender);

• Identification data issued by government authorities (e.g. company numbers);

• Contact details (e.g. address, telephone number, email address);

• Contract data (e.g. product or service purchased, customer history);

• Billing data (e.g. billing address, VAT number, payable amounts, outstanding balances);

• Financial identification data (e.g. bank account number);

• Payment data (e.g. payment preferences, payment history);

• Solvency data (e.g. credit ratings, for business customers);

• Collection data (e.g. payment arrears, collection procedures);

• Professional relationships (e.g. your role within an organization);

• Electronic identification data (e.g. IP addresses, user IDs, device IDs, location data);

• Usage data (e.g. website usage, log files, browsing behavior);

• Professional activity data (e.g. NACE codes);

• Data related to complaints or incidents;

• National registration number, if you provide a copy of your identity card;

• Camera images from surveillance cameras on our premises.

 

We do not process sensitive personal data, unless you voluntarily provide such data. Sensitive personal data includes data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric data, health data, or data concerning sexual life or sexual orientation.

 

 

5. How does BLOOMGLASS STUDIO obtain my personal data?

 

We only process personal data that we receive directly from you, for example through your contact with us, your use of our products and/or services, or your use of our website.

 

 

6. Am I obliged to provide my personal data?

 

You are not legally obliged to provide your personal data. However, providing personal data is necessary if you wish to enter into a contract with us and for the execution of that contract.

 

 

7. For what purposes does BLOOMGLASS STUDIO use my personal data?

 

 

7.1 Contract management

We process personal data to enter into and perform contracts, including order processing, delivery arrangements, invoicing, reminders, and contract-related communication. The legal basis is contract performance or our legitimate interest.

 

 

7.2 Handling requests

We process personal data to respond to inquiries, including via contact forms or social media. The legal basis is contract preparation/execution or legitimate interest.

 

 

7.3 Marketing communications

We may use personal data for promotional and marketing communications based on our legitimate interest or, where required, your consent. You can unsubscribe at any time.

 

 

7.4 Website analysis and optimization

We use cookies and similar technologies. See section 15 and our cookie statement at www.flameworkeurope.be/cookies.

 

 

7.5 Legal obligations

We process personal data to comply with legal and regulatory obligations.

 

 

7.6 Protection of rights

We process data to protect our rights, property, and safety, including fraud prevention, security, and legal proceedings.

 

 

7.7 Support services

Personal data may be processed for IT and security purposes based on our legitimate interest.

 

 

7.8 Donations and public relations

We process personal data for donation administration and PR activities based on legal obligations and legitimate interest.

 

 

7.9 Prospecting

We process personal data to prospect potential business partners based on our legitimate interest.

 

 

8. Will my personal data be shared with third parties?

 

Personal data may be shared with affiliated companies, service providers, public authorities, professional advisors, credit agencies (business customers only), other customers (e.g. references), or in the context of mergers or acquisitions, always in accordance with applicable law.

 

 

9. Transfer outside the EEA

 

If data is transferred outside the EEA, we ensure adequate safeguards such as adequacy decisions or EU Standard Contractual Clauses.

 

 

10. Data retention

 

We retain personal data only as long as legally required or necessary. Most customer data is retained for ten (10) years.

 

 

11. Data security

 

We implement appropriate technical and organizational measures to protect personal data. Employees and partners are bound by confidentiality obligations.

 

 

12. Withdrawal of consent

 

You may withdraw or modify your consent at any time. Prior processing remains lawful.

 

 

13. Your rights

 

You have the right to access, rectification, erasure, restriction, portability, objection, withdrawal of consent, and to lodge a complaint with the Belgian Data Protection Authority (APD-GBA).

 

Requests can be sent to info@bloomglass.studio or by post to Wellingstraat 63, 9070 Heusden.

 

 

14. Applicable websites

 

This Privacy Statement applies to:

www.bloomglass.studio, www.flamework.be, www.flamework.eu, www.flameworkeurope.com, www.flameworkeurope.eu.

 

We are not responsible for third-party websites or social media platforms.

 

 

15. Cookies

 

We use cookies and similar technologies. See www.flameworkeurope.be/cookies.

 

 

16. Amendments

 

This Privacy Statement may be updated from time to time. The latest version always applies.

 

 

17. Contact

 

For questions regarding this Privacy Statement, contact BV BLOOMGLASS STUDIO by post, phone (+32 476 082 997), or email (info@bloomglass.studio), mentioning “Data Protection”.